DOMESTIC  RETURN  &  EXCHANGE  POLICY

You can request to return or exchange the product that you buy from marcheistanbul.shop within 7 days days beginning from the order date.
 

Return

 

To start the return process, please contact us by send an email to info@marcheistanbul.shop to notify us within 3 days with your name, order number and a short description of why the product will be returned.

After notification is made, please place the product you want to return into its undamaged, original packaging, without removing the tags, and package it safely. Please note that the return shipping cost is covered by the customer. Also, make sure you use a trackable shipping service or purchasing shipping insurance so that we will actually receive your returned item.

After we receive the return and determine whether or not your product is in returnable condition, we will notify you via e-mail. Reimbursement will be made within 3 to 10 days depending on your method of payment, In the event that we determine your product is not in suitable condition for return, it will be sent back to your address via courier and the return shipping cost is covered by the customer.

If, however, MARCHÉ ISTANBUL has made a mistake regarding your order then we will assume the shipping costs of course. If this is the case, please contact us as soon as possible at info@marcheistanbul.shop

 

Exchange

To start the exchange process, please contact us by send an email to info@marcheistanbul.shop to notify us within 3 days with your name, order number and a short description of why the product will be exchanged.

After notification is made, please place the product you want to exchange into its undamaged, original packaging, without removing the tags, and package it safely. Please note that the exchange shipping cost is covered by the customer. Also, make sure you use a trackable shipping service or purchasing shipping insurance so that we will actually receive your returned item.

After we receive the returned item and determine whether or not your product is in condition suitable for exchange, we will notify you via e-mail. Reimbursement will be made within 3 to 10 days depending on your method of payment, In the event that we determine your product is not in suitable condition for exchange, it will be sent back to your address via courier and the return shipping cost is covered by the customer.

If, however, MARCHÉ ISTANBUL has made a mistake regarding your order then we will assume the shipping costs of course. If this is the case, please contact us as soon as possible at info@marcheistanbul.shop

 

Return and Exchange Conditions

  • Returned or exchanged products should be in their undamaged original box and unused.

  • Their tags shouldn't be removed.

  • Return of product is not accepted in international orders.

  • In case products have any additional accessories, they should be sent in their undamaged original boxing.

 

Refunds

Refunds are made in 7 week days beginning on the date your returned product depending on your bank. After the status of returned product is examined, you will be informed via e-mail. Refund will be made in the same method you use while you purchased the product. If you made your payment with EFT, it will be sent to your bank account, if you made your payment with credit card the amount will be returned to your credit card.